Terms and Conditions

Read our Terms and Conditions below

LEGAL CLAIM

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. STEPANDREPEATBACKDROPSLA RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

ORDER APPROVAL AND ORDER PICK-UP

Customer is fully responsible for final proof and layout approval prior to the printing process.

StepandRepeatBackdropsLA is NOT LIABLE for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Finished Product Size INDEMNITY.

By placing an order withStepandRepeatBackdropsLA, the customer agrees to the following terms:

I have verified that spelling and content are correct. I am satisfied with the banner layout. I understand that my banner will print EXACTLY as it appears on the final proof approval and that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.

StepandRepeatBackdropsLA will make several attempts to contact Customer when packages are ready for pickup. Customer has up to 15 days to pick up the package(s) from StepandRepeatBackdropsLA facility. If Customer does not pick up the package(s) within this time period, the package(s) will be discarded, and StepandRepeatBackdropsLA will not be held liable for the discarded item(s).

COPYRIGHT

All material and software Copyright (c) 2011 D&G Collins Enterprises ” DBA StepandRepeatBackdropsLA” All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the StepandRepeatBackdropsLA site and/or its subsidiaries (referred to herein as StepandRepeatBackdropsLA) or the copyrighted property of parties from whom StepandRepeatBackdropsLA has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the StepandRepeatBackdropsLA service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. StepandRepeatBackdropsLA policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not StepandRepeatBackdropsLA, are entirely responsible for all Content that you use from StepandRepeatBackdropsLA Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of StepandRepeatBackdropsLA or any third party. StepandRepeatBackdropsLA does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will StepandRepeatBackdropsLA be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that StepandRepeatBackdropsLA does not pre-screen Content, but that StepandRepeatBackdropsLA and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that StepandRepeatBackdropsLA may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of StepandRepeatBackdropsLA, its users and the public.

CA, Brokers: If you are a StepandRepeatBackdropsLA Broker, and we do not have a record of Resellers Permit in our files, you won’t be qualified for Sales Tax Exemption, please be notified that Sales Tax will apply to all of your orders.

GOVERNING LAW

StepandRepeatBackdropsLA is based in Shadow Hills, California and all transactions take place on StepandRepeatBackdropsLA’s servers located in Shadow Hills, CA. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Burbank. CA. You agree to submit to the jurisdiction of Burbank, CA courts and agree that venue in these courts is proper in any such legal action or proceeding.

LIMITATION OF LIABILITY

In no event shall StepandRepeatBackdropsLA or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not StepandRepeatBackdropsLA has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from StepandRepeatBackdropsLA or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall StepandRepeatBackdropsLA be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

INDEMINITY

You agree that you shall indemnify and defend StepandRepeatBackdropsLA and all parties from whom StepandRepeatBackdropsLA has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. StepandRepeatBackdropsLA is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

All artwork, designs and images must be provided in minimum of 72 DPI at full size to be printed and CMYK color mode. StepandRepeatBackdropsLA is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

ADDITIONAL FEES FOR REVISIONS

StepandRepeatBackdropsLA offers free layout of customer-provided logos.

Client may be charged an additional fee for excessive revisions and changes to their design.

Replacing any files after the first proof has been sent will result in additional charges for each file replacement.

COLOR PROOFING, MATCHING & PRINTING

StepandRepeatBackdropsLA is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

StepandRepeatBackdropsLA will try it’s best to match the gradient density of each color, StepandRepeatBackdropsLA is not liable for the final appearance of a color.

We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.

RICH BLACK VS. TRUE BLACK

StepandRepeatBackdropsLA is not liable for the type/color of black printed on products. Customer must provide us with the correct black CMYK settings. All files received by StepandRepeatBackdropsLA will be printed as-is.

ORDER CANCELLATION

StepandRepeatBackdropsLA will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction )

Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify StepandRepeatBackdropsLA within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.

All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer’s own expense.

ORDER SHIPPING & DELIVERY

StepandRepeatBackdropsLA will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall StepandRepeatBackdropsLA be liable for any consequential or damages resulting from any delay in shipment or delivery.

All StepandRepeatBackdropsLA customers agree not to hold StepandRepeatBackdropsLA liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond StepandRepeatBackdropsLA’s direct control. StepandRepeatBackdropsLA shipment and delivery dates are calculated based upon estimates provided by our suppliers.

StepandRepeatBackdropsLA will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from FedEx. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for StepandRepeatBackdropsLA to relay your information and for FedEx to pick up, and the following 3 business days/non-holidays for your shipment to arrive.

Please be advised that we may combine different items for shipping. Also be advised that we may send items separately in different boxes.

CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS

Customs, Duties and Taxes (For International Orders) Orders that are shipped to countries outside of the U.S. may be subject to customs duties and fees levied by the destination country (“Import Fees”). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country to country. StepandRepeatBackdropsLA does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian orders.

Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. StepandRepeatBackdropsLA is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, StepandRepeatBackdropsLA will reship the package with corrected address and charge an additional shipping fee for the shipment.

CREDIT CARD CHARGES

Order exceeding $200 or greater may require an authorization form and copy of credit card and Driving license. (A valid photo I.D)

BROKERS

We do not accept free web-based email addresses for the broker’s program. If you’re a broker, we require that you place a minimum of (10) ten orders per month in order to keep your account active. If for some reason there is little or no activity on the account, the account is subject to conversion to a retail account.

We reserve the right to refuse service without disclosing a reason.

All prices are subject to change without notice, no adjustments will be made.

Please note that not all products are printed in the Shadow Hills facility.