Frequently Asked Questions

Step and Repeat LA – Frequently Asked Questions
Wondering how to order a step and repeat backdrop? Not sure which stand to choose or how fast we can deliver? Youāre in the right place. At Step and Repeat LA, weāve rounded up answers to our most-asked questions about red carpet backdrops, banner stands, media walls, and more. Itās everything you need to knowāserved up with a smile. Still unsure? Give us a call or emailāweāre real people, and we love to help.
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(818) 434-7591 Call us!
š¦ Orders & Production
How do I place an order?
Easy! You can order directly on our website, fill out a quote request form, or just email us at [email protected] with what you need. Feeling old-school? Give us a callāwe actually pick up the phone (yes, real humans!).
What is your standard turnaround time?
Most orders are ready within 2ā3 business days after artwork approval. Need it sooner? Just let us knowāweāve pulled off same-day and next-day orders before. Shipping usually takes around 5 business days, and if you’re local to LA, pickup is even faster. We move quickly, but weāll always be honest about whatās realistic based on your deadline. Let us know what you needāwe love making things happen!
Can I see a proof before printing?
Absolutely. We always provide a digital proof for your approval before printing to make sure everything looks perfect.
Is there a minimum order?
Nope! Whether you need one banner or ten, weāre happy to help.
Whatās the order process like?
Super simple! Send us your artwork or logos, approve your digital proof, and weāll handle the rest. Youāll get tracking once it ships, or we’ll schedule delivery/pickup if you’re in LA.
What if I need to make changes after placing my order?
No problem! Just contact us as soon as possible. If we havenāt started printing, we can usually make adjustments.
Can I reorder something Iāve purchased before?
Absolutely! We save your past files and specs to make reordering quick and easyājust email us. (Unless it was from the Stone Age… or, you know, three laptops and two hard drives ago.) If itās been a long time, we might ask you to resend the artworkājust to be safe..
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and business checks. Payment is required before production unless otherwise arranged. We typically only accept purchase orders (POs) from schools, colleges, and approved institutions.
Do you offer refunds?
Because everything is custom-printed, we don’t offer refunds unless there’s a defect or error on our partābut weāre always here to make it right.
šØ Artwork & Design
What kind of file should I send?
Short answer: Just send the highest-resolution file you have, and weāll take care of the rest.
If youāre design-savvy, we recommend vector files like .AI, .EPS, or PDF with outlines created and images embedded (if applicable). But JPG, PNG, PSD, or TIFF files work tooājust make sure theyāre high-res.
Need help with the design? You can send us your print-ready artwork or just your logos and elements, and weāll create the layout for youāfree with your order!
PPI cheat sheet:
300 ppi at 14″ wide = excellent
72 ppi at 14″ wide = good
Under 72 ppi = fuzzy and sad š¢
Upload files here or email us at [email protected]āweāre happy to help!
Can you help with the design?
Yes, our in-house designers can assist with layout or create a design from scratch. Basic layout help is included with your order.
What if I donāt have a logo file or high-res image?
Let us know what you haveāweāll do our best to make it work or recreate it in a print-ready format for a small fee.
Do you have templates?
Most customers just send us their artwork or logos, and weāll adjust everything to fit our templatesāso you donāt have to worry or stress about setup.
But yes, we do have templates! Click here to view them. Weāre always adding new products, so if you donāt see what you need, just askāweāre happy to send the right one.
If youāre creating a print-ready file, weāll either provide a template or you can send your design sized as close as possible and weāll handle the rest. Easy!
šProduct Details
Whatās the difference between fabric and vinyl backdrops?
Fabric is wrinkle-resistant, non-reflective, and great for photos. Vinyl is more budget-friendly and works well for outdoor or short-term use. Need help choosing? Just ask!
What sizes do you offer?
We offer a wide range of sizes to match your space, budget, number of logos, and overall vision. Popular picks include 8ā²x8ā², 8ā²x10ā², 8ā²x12ā², and 8ā²x20ā²ābut we can print any size you need.
The 8ā²x8ā² is our fan favorite: just the right size for great photos without breaking the budget.
Click here to view our size guide.
Do your stands come with the backdrops?
Yes! Stands are available as an add-on, and weāve got a variety to fit every type of backdrop and banner. From pipe and base stands to telescoping stands, pop-up frames, retractable banner stands, and tension fabric framesāweāll help you find the right one.
If youāre in Los Angeles, you can even rent a stand from us!
Not sure which stand you need? Click here to view our stand options, or reach out to us at [email protected]āweāre happy to help!
Can your backdrops be used outdoors?
Yes! Our backdrops can definitely be used outdoorsābut wind and weather can be tricky. Thatās why choosing the right stand and setting it up properly is so important.
For outdoor use, we recommend our Pipe and Base Stand with heavy bases (and sandbags if itās breezy). Click here to purchase or rent one in LA.
In the Los Angeles area? Our Media Wall rentals are another solid optionāthey come with full installation and takedown so you donāt have to lift a finger.
Tell us where your event is and weāll help you choose the safest (and best-looking) setup!
š Shipping & Delivery
Do you ship nationwide?
Yes! We ship anywhere in the U.S. using FedEx, UPS, or our private freight serviceādepending on the size and location of your order. Smaller packages typically ship via FedEx from our office or UPS from our warehouse, and for larger items, we use a trusted freight service to ensure smooth delivery.
If you’re in the Los Angeles area, we also offer local delivery and pickup options!
How much is shipping?
Shipping costs vary by product size and destination. Weāll provide an accurate shipping quote during checkout or with your custom quote.
Can I pick up my order?
Yes! Youāre welcome to pick up from our location in Sunland, CA (just 10 minutes north of Burbank).
Just place and pay for your order in advance, then drive down our driveway to the barn in the backāweāll have everything ready for you.
Make sure to arrive in a vehicle large enough to fit your order (backdrops donāt love being squished).
Click here for our contact info and pickup details.
Do you offer local delivery in Los Angeles?
We sure do! If you’re in the Greater LA area, we offer local deliveryāand setup too, if needed. Just let us know your location and event date, and weāll get you a delivery quote.
Can I ship to a hotel or event venue?
Yes! We can ship directly to your hotel, convention center, or event venueājust make sure they know itās coming and provide any special delivery instructions. (Pro tip: Add your name, event name, and arrival date to the shipping label to avoid any mix-ups.)
š§° Setup & Installation
Is setup included with my order?
If youāre in the Los Angeles area, we offer full setup and takedown services. For shipped orders, our stands are easy to assemble and come with instructions or a video guide.
Can I install it myself?
Yes! Most of our displays are designed for quick, tool-free setup. We provide setup videos and written instructions for easy assembly.
š§¼ Care & Storage
Can I clean the backdrop?
It depends on the type of product! Our fabric tension displays are machine washable (yay!), but most standard vinyl and step and repeat banners should not be dry cleaned or put in the wash.
If your backdrop gets a little dirty, snap a photo of the area and email us with your order numberāweāll let you know the best way to clean it based on the material.
How should I store my backdrop?
It depends on the type! A good rule of thumb: store it the same way we gave it to you.
If it came rolled on a tubeākeep it rolled on that tube (no folding, please!). Fabric tension displays, pop-ups, and SEG backdrops can be folded since theyāre designed to stretch tight and smooth when mounted on the frame.
Whichever type you have, store it in a dry place, and if we sent a bag or tubeāuse it! Your backdrop will thank you.
⨠The Red Carpet Treatment
How many stanchions & ropes should I get for my backdrop?
It depends on your backdrop size and how you want to frame itābut donāt worry, weāve made it easy!
Click here to see different setup options and stanchion configurations.
Need help choosing the best layout? Just askāwe’re happy to help you plan the perfect red carpet entrance!
Can I get a red carpet with my backdrop?
Yes! We offer red and black carpets as standard, available to rent or purchase. You can also order a custom-colored carpet (great for larger spaces), and we can cut it to size, bind the edges, or leave it unboundāyour choice!
We ship, offer will call, or install large carpets for big venues. Renting a colored carpet? Thatās available for larger areas onlyāfor smaller spaces, we recommend purchasing.
Not sure what you need? Weāll help you roll out the best option for your event – literally.
š The Basics
What is a step and repeat?
A step and repeat is that fabulous backdrop you see at red carpet events, covered in logosāusually the same logo repeated in a staggered (a.k.a. āstep and repeatā) pattern. Itās made for photo ops and brand visibility, whether youāre a celebrity, a guest, or someoneās very proud aunt.
The name comes from a Photoshop term used to copy and space elementsāfancy design speak for āletās repeat this logo a bunch of times so it looks great in photos.ā
Step and repeats are used at press events, galas, product launches, and even birthday parties (yes, weāve seen it all).
Watch this quick video to see it in action!
What is a media wall?
A media wall is like the luxury version of a step and repeat. Instead of a flexible banner, itās a seamless fabric print stretched over a custom-built wood frame. No wrinkles, no visible standsājust a smooth, self-standing wall of logos that looks camera-ready from every angle.
Media walls are ideal for high-end events, premieres, and moments when you want everything to feel extra polished. Ours are completely seamless (no panel lines every 4 feet!) and built to any size your event needs.
If you’re in the LA area, weāll take care of the whole red carpet setupāprinting, building, delivery, installation, and takedown. All you have to do is show up and strike a pose.
š³ Payment & Policies
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and business checks. Payment is required before production begins unless otherwise arranged.
Whatās your return policy?
Since our products are custom-made, we canāt accept returns unless thereās a defect or mistake on our end. Weāll always work with you to make it right.
Do you offer refunds or exchanges?
If thereās an issue with your order, contact us within 48 hours of delivery and weāll evaluate it case by case.
š§ Still Have Questions?
Our team is just a call or email away. Weāre happy to help you find the perfect display for your event!
š (818) 434-7591
š§ [email protected]
The Greatest Hits (of FAQs)
What is a step and repeat?

A step and repeat banner is a backdrop display that has one or more sponsor logos repeated in a step or diagonal alternating pattern.
The purpose of a step and repeat backdrop is to emphasize a brand name, company logo or sports team name during media press conferences, red carpet events and special events. The step and repeat backdrop banner is designed for photo opportunities.
āStep-and-repeatā comes from the Photoshop term used for the process of duplicating an object and spacing.
What are popular sizes for step and repeat backdrops
Most popular sizes are:
- 8ā² x 8ā²
- 8ā² x 10ā²
- 8ā² x 12ā²
- 8ā² x 20ā²
However, we can print your banner ANY SIZE you would like.
Click here to view step and repeat backdrop sizes.
What is a media wall?
Media walls are similar to step and repeats, but instead of using a flexible banner material, a wooden frame made up of plywood āflatsā are used which the print is stretched tightly onto, creating a beautiful self-standing wall of logos. Media walls are used for more high-end events where as regular step and repeats can be set up and taken down more quickly for smaller events. These media walls can be created at ANY SIZE to accomodate your needs and wants. One single, large print is stretched onto a frame so that there are no wrinkles or creases. No stand shows from the front and the sides can be finished off for a sleek, polished look. Red carpet is laid down the length of the wall to invite VIPs and guests onto the red carpet.
There are different ways of fabricating a media wall ā some companies create a single wall using board panels in 4ā² x 8ā² sections ā but this way creates a āseamā every 4ā². We fabricate our media walls differently so they are seamless.
Step and Repeat LA can install media walls in the Greater Los Angeles area. When you request a quote, it will include logo layout, printing, fabrication, delivery, installation and take-down. Our team will take care of the entire red carpet set-up from start to finish.
Can you help set up my backdrop?
We provide hardware to display your backdrop and include easy, step-by-step directions as well as instructional online videos.
We can do deliveries and installations in the Los Angeles county area. Feel free to call us if you have any questions setting up your banners, stands, etc.!
Click here for online banner stand instructions.
What is the turnaround time for a step and repeat order?
24-hour turnaround time for most step and repeat orders. In some cases, we may be able to pull off same day orders! We specialize in making projects go right and making our clientās deadline. Let us know when it is due and weāll make it go right. In general, allow 1-3 days for printing and approximately 5 business days for shipping. For more details, please visit our services and turnaround-times page.
How do I pay for my step and repeat order?
We accept credit card, paypal check or cash.
Online ordering is also available!
However, we must receive payment and artwork approval before printing.
What if I need help or have a custom order?
Call us at (818) 434-7591 and we will handle your custom step and repeat order.
We can custom fabricate any kind of banner or backdrop to suit your needs.
How many stanchions & rope should I get for my backdrop?
Click here to show different options for set-up.
What resolution should the logos be?
Please send the highest-resolution files you have (preferably vector .eps files).
Any other files are fine as long as the resolution is good.
300 dpi (dots per inch) at 14ā³ wide is extremely good resolution.
72 dpi at 14ā³ wide is good resolution.
Any dpi lower than 72 will pixelate and look fuzzy.
Click here to upload your logos