Frequently Asked Questions

📦 Orders & Production

How do I place an order?
Easy! You can order directly on our website, fill out a quote request form, or just email us at [email protected] with what you need. Feeling old-school? Give us a call—we actually pick up the phone (yes, real humans!).

What is your standard turnaround time?
Most orders are ready within 2–3 business days after artwork approval. Need it sooner? Just let us know—we’ve pulled off same-day and next-day orders before. Shipping usually takes around 5 business days, and if you’re local to LA, pickup is even faster. We move quickly, but we’ll always be honest about what’s realistic based on your deadline. Let us know what you need—we love making things happen!

Can I see a proof before printing?
Absolutely. We always provide a digital proof for your approval before printing to make sure everything looks perfect.

Is there a minimum order?
Nope! Whether you need one banner or ten, we’re happy to help.

What’s the order process like?
Super simple! Send us your artwork or logos, approve your digital proof, and we’ll handle the rest. You’ll get tracking once it ships, or we’ll schedule delivery/pickup if you’re in LA.

What if I need to make changes after placing my order?
No problem! Just contact us as soon as possible. If we haven’t started printing, we can usually make adjustments.

Can I reorder something I’ve purchased before?
Absolutely! We save your past files and specs to make reordering quick and easy—just email us. (Unless it was from the Stone Age… or, you know, three laptops and two hard drives ago.) If it’s been a long time, we might ask you to resend the artwork—just to be safe..

What payment methods do you accept?
We accept all major credit cards, ACH transfers, and business checks. Payment is required before production unless otherwise arranged. We typically only accept purchase orders (POs) from schools, colleges, and approved institutions.

Do you offer refunds?
Because everything is custom-printed, we don’t offer refunds unless there’s a defect or error on our part—but we’re always here to make it right.

🎨 Artwork & Design

What kind of file should I send?
Short answer: Just send the highest-resolution file you have, and we’ll take care of the rest.

If you’re design-savvy, we recommend vector files like .AI, .EPS, or PDF with outlines created and images embedded (if applicable). But JPG, PNG, PSD, or TIFF files work too—just make sure they’re high-res.

Need help with the design? You can send us your print-ready artwork or just your logos and elements, and we’ll create the layout for you—free with your order!

PPI cheat sheet:
300 ppi at 14″ wide = excellent
72 ppi at 14″ wide = good
Under 72 ppi = fuzzy and sad 😢

Upload files here or email us at [email protected]—we’re happy to help!

Can you help with the design?
Yes, our in-house designers can assist with layout or create a design from scratch. Basic layout help is included with your order.

What if I don’t have a logo file or high-res image?
Let us know what you have—we’ll do our best to make it work or recreate it in a print-ready format for a small fee.

Do you have templates?
Most customers just send us their artwork or logos, and we’ll adjust everything to fit our templates—so you don’t have to worry or stress about setup.

But yes, we do have templates! Click here to view them. We’re always adding new products, so if you don’t see what you need, just ask—we’re happy to send the right one.

If you’re creating a print-ready file, we’ll either provide a template or you can send your design sized as close as possible and we’ll handle the rest. Easy!

📐Product Details

What’s the difference between fabric and vinyl backdrops?
Fabric is wrinkle-resistant, non-reflective, and great for photos. Vinyl is more budget-friendly and works well for outdoor or short-term use. Need help choosing? Just ask!

What sizes do you offer?
We offer a wide range of sizes to match your space, budget, number of logos, and overall vision. Popular picks include 8′x8′, 8′x10′, 8′x12′, and 8′x20′—but we can print any size you need.

The 8′x8′ is our fan favorite: just the right size for great photos without breaking the budget.
Click here to view our size guide.

Do your stands come with the backdrops?
Yes! Stands are available as an add-on, and we’ve got a variety to fit every type of backdrop and banner. From pipe and base stands to telescoping stands, pop-up frames, retractable banner stands, and tension fabric frames—we’ll help you find the right one.

If you’re in Los Angeles, you can even rent a stand from us!

Not sure which stand you need? Click here to view our stand options, or reach out to us at [email protected]—we’re happy to help!

Can your backdrops be used outdoors?
Yes! Our backdrops can definitely be used outdoors—but wind and weather can be tricky. That’s why choosing the right stand and setting it up properly is so important.

For outdoor use, we recommend our Pipe and Base Stand with heavy bases (and sandbags if it’s breezy). Click here to purchase or rent one in LA.

In the Los Angeles area? Our Media Wall rentals are another solid option—they come with full installation and takedown so you don’t have to lift a finger.

Tell us where your event is and we’ll help you choose the safest (and best-looking) setup!

🚚 Shipping & Delivery

Do you ship nationwide?
Yes! We ship anywhere in the U.S. using FedEx, UPS, or our private freight service—depending on the size and location of your order. Smaller packages typically ship via FedEx from our office or UPS from our warehouse, and for larger items, we use a trusted freight service to ensure smooth delivery.

If you’re in the Los Angeles area, we also offer local delivery and pickup options!

How much is shipping?
Shipping costs vary by product size and destination. We’ll provide an accurate shipping quote during checkout or with your custom quote.

Can I pick up my order?
Yes! You’re welcome to pick up from our location in Sunland, CA (just 10 minutes north of Burbank).

Just place and pay for your order in advance, then drive down our driveway to the barn in the back—we’ll have everything ready for you.

Make sure to arrive in a vehicle large enough to fit your order (backdrops don’t love being squished).

Click here for our contact info and pickup details.

Do you offer local delivery in Los Angeles?
We sure do! If you’re in the Greater LA area, we offer local delivery—and setup too, if needed. Just let us know your location and event date, and we’ll get you a delivery quote.

Can I ship to a hotel or event venue?
Yes! We can ship directly to your hotel, convention center, or event venue—just make sure they know it’s coming and provide any special delivery instructions. (Pro tip: Add your name, event name, and arrival date to the shipping label to avoid any mix-ups.)

🧰 Setup & Installation

Is setup included with my order?
If you’re in the Los Angeles area, we offer full setup and takedown services. For shipped orders, our stands are easy to assemble and come with instructions or a video guide.

Can I install it myself?
Yes! Most of our displays are designed for quick, tool-free setup. We provide setup videos and written instructions for easy assembly.

🧼 Care & Storage

Can I clean the backdrop?
It depends on the type of product! Our fabric tension displays are machine washable (yay!), but most standard vinyl and step and repeat banners should not be dry cleaned or put in the wash.

If your backdrop gets a little dirty, snap a photo of the area and email us with your order number—we’ll let you know the best way to clean it based on the material.

How should I store my backdrop?
It depends on the type! A good rule of thumb: store it the same way we gave it to you.

If it came rolled on a tube—keep it rolled on that tube (no folding, please!). Fabric tension displays, pop-ups, and SEG backdrops can be folded since they’re designed to stretch tight and smooth when mounted on the frame.

Whichever type you have, store it in a dry place, and if we sent a bag or tube—use it! Your backdrop will thank you.

✨ The Red Carpet Treatment

How many stanchions & ropes should I get for my backdrop?
It depends on your backdrop size and how you want to frame it—but don’t worry, we’ve made it easy!

Click here to see different setup options and stanchion configurations.

Need help choosing the best layout? Just ask—we’re happy to help you plan the perfect red carpet entrance!

Can I get a red carpet with my backdrop?
Yes! We offer red and black carpets as standard, available to rent or purchase. You can also order a custom-colored carpet (great for larger spaces), and we can cut it to size, bind the edges, or leave it unbound—your choice!

We ship, offer will call, or install large carpets for big venues. Renting a colored carpet? That’s available for larger areas only—for smaller spaces, we recommend purchasing.

Not sure what you need? We’ll help you roll out the best option for your event – literally.

📘 The Basics

What is a step and repeat?
A step and repeat is that fabulous backdrop you see at red carpet events, covered in logos—usually the same logo repeated in a staggered (a.k.a. “step and repeat”) pattern. It’s made for photo ops and brand visibility, whether you’re a celebrity, a guest, or someone’s very proud aunt.

The name comes from a Photoshop term used to copy and space elements—fancy design speak for “let’s repeat this logo a bunch of times so it looks great in photos.”

Step and repeats are used at press events, galas, product launches, and even birthday parties (yes, we’ve seen it all).
Watch this quick video to see it in action!

What is a media wall?

A media wall is like the luxury version of a step and repeat. Instead of a flexible banner, it’s a seamless fabric print stretched over a custom-built wood frame. No wrinkles, no visible stands—just a smooth, self-standing wall of logos that looks camera-ready from every angle.

Media walls are ideal for high-end events, premieres, and moments when you want everything to feel extra polished. Ours are completely seamless (no panel lines every 4 feet!) and built to any size your event needs.

If you’re in the LA area, we’ll take care of the whole red carpet setup—printing, building, delivery, installation, and takedown. All you have to do is show up and strike a pose.

💳 Payment & Policies

What payment methods do you accept?
We accept all major credit cards, ACH transfers, and business checks. Payment is required before production begins unless otherwise arranged.

What’s your return policy?
Since our products are custom-made, we can’t accept returns unless there’s a defect or mistake on our end. We’ll always work with you to make it right.

Do you offer refunds or exchanges?
If there’s an issue with your order, contact us within 48 hours of delivery and we’ll evaluate it case by case.